Terms & Conditions

These terms and conditions are for www.chaffinchstudent.co.uk. By using/placing an order through this website for any products or services, you agree to be bound by these terms. If you do not agree to these terms, please refrain from using our website. Please read these carefully before placing your order. Please note we have the right to revise these terms at any stage by updating this page. Chaffinch Student reserves the right to amend or alter these terms and conditions without notifying any third party, except for their publication on this website.

Information about us

The Chaffinch Student and Chaffinch Living brands are owned and distributed by Chaffinch Student (UK) Limited, Unit 5, North Staffs Business Park, Innovation Way, Stoke-on-Trent ST6 4BF. In addition, a number of our approved partners may also promote and distribute information about our brand, however this must only be done so with the express permission of Chaffinch Student (UK) Limited.

Product details and accuracy

All products and services sold through www.chaffinchstudent.co.uk are subject to availability. If a product becomes out of stock at the time we receive an order, we will inform you and you will not be charged. We endeavour to display our products as accurately as possible although we cannot guarantee that our products when delivered will replicate how it appeared in screen. We believe that al the time of publishing all descriptions and pricing are correct. All prices for products sold in the UK are inclusive of VAT where applicable.

In particular, the design of the bedding may vary from those shown in images on this website. This is stated against each product and therefore the Company reserves the right to refuse returns and cancellations on the basis of variation of design.


Payment can be made via Paypal only. Please remember that paypal payments will be taken and settled at order placement. You must not use an account that does not belong to you. If your card issuer refuses payment for any reason, we will not be liable for the non-delivery of goods. We retain legal ownership of all products until full payment has been made.

Intellectual property

All rights including copyrights in this website are owned by Chaffinch Student (UK) Limited. Therefore no one may copy, distribute or create any derivative work from this site.

Promotional codes

Unless otherwise stated: only one promotional code can be used per order. We are unable to honour promotional codes outside the validity period. We reserve the right to remove a promotion or discount at any given time.

Storage & Moves - Terms & Conditions

The following terms and conditions apply to the storage and movement of goods by Chaffinch Student (CS) and all transactions between CS and its customers are governed by the following:-

Storage Charges

Storage Charges to be in advance commencing on first day of storage or placement of booking.

Storage Charges are subject to annual review by CS.

A confirmed booking constitutes a contract between CS and its customer.

If this booking is terminated part way through a term then CS is under no obligation to refund any or part of the charges.

If after the Contract is terminated the Goods or part of them remain on CS’s premises the Owner shall on and after the date of termination and until the Goods or such part are removed from the premises pay CS monthly in advance a sum equal to the monthly Storage Charge under this Contract.

CS reserves the right to charge interest on overdue charges at the rate of 7% pa calculated and compounded monthly.

If the customer exceeds the original period of which storage is booked, CS may levy a minimum charge of £10 per additional week (or part thereof) to account for the additional storage taken.

All the foregoing is without prejudice to CS’s rights;

To terminate this Contract and/or the storage either by giving the Owner 30 days Notice of Termination under Part E below or after giving the Owner 30 days Notice of Default if any Storage Charges or other sum due from the Owner is in arrears for more than 30 days or after any other breach of the Owner’s obligations;

(if the default or breach specified in a Notice of Default is not fully remedied or made good within 14 days after such Notice is given to the Owner) to terminate the Contract and/or the storage of the Goods without further notice and remove them from the premises and to sell the Goods and recover all and any unpaid Storage Charges, other sums due from the Owner, interest and costs of storage, removal and/or sale of the Goods out of the proceeds; and to claim and recover from the Owner or (if more than one) any one or more or all of the Owners by legal action all unpaid Storage Charges, other sums due from the Owner, damages, interest, and costs (so far as not recovered from the proceeds of any sale of the Goods by CS).

Minimum Period of Storage

Minimum period of storage is 4 weeks.


Insurance is provided included in our storage and moves offers. Financial liability is strictly limited to £100 per box. The Owner takes responsibility for the safe and secure packing of all belongings. Insurance cover is solely total loss insurance, whereby CS will indemnify the Owner up to value of £100 only in the unlikely event that a box or item is lost through negligence by CS or it's operatives.

Mirrors, electronics and other items not in boxes are excluded from the insurance cover.

CS Obligations

CS will keep the premises where the Goods are stored secure, dry and free from damp or infestation.

CS will at the commencement of storage label the Goods or container in which they are stored so that they can be readily identified.

CS will not interfere with the Goods (save for moving them within the premises where they are stored and subject to its right to move the Goods to other premises after giving the Owner at least 14 days prior Notice of Moving stating the address to which the Goods will be moved and save for its right to terminate the Contract and storage of the Goods and following such termination to remove/sell the Goods and apply the proceeds as stated in Part A of this Section.

CS will insure the premises where the Goods are stored against damage or destruction by fire, vandalism and other risks usually insured against in a buildings insurance policy (but the Owner must insure the Goods against loss, damage or destruction by fire, theft and all other risks usually insured against in a comprehensive chattels or contents insurance policy).

CS will indemnify the Owner up to a value of £100 per box, suitcase or other storage vessel in the event of total loss of the entire box, suitcase or other storage vessel as a result of CS actions.

CS will permit the Owner to have access to the Goods during the period of storage to inspect or remove them or any of them provided the Owner gives CS at least 72 hours prior Notice of Inspection or Removal and reasonable arrangement is made with CS for such access to be given by one of its operatives as soon as reasonably possible after such Notice has been given to CS. A charge may be made to provide access during the period of storage.

In relation to the 72 hour delivery Moves guarantee. The 72 hour period relates only to working days (Monday to Friday) and excludes weekends and all UK bank holidays. The 72 hour period starts from the working day that follows the day on which the initial delivery request is made.

Collections and deliveries are only provided to the ground floor of each address. Any assistance rendered to collect or deliver your boxes to upper floors is entirely at the discretion of the company and driver. CS offers no guarantee that delivery to upper floors is available. 

Owner’s Obligations

The Owner will immediately before the commencement of and throughout the period of storage of the Goods insure them against loss, damage or destruction by fire, theft and all other risks usually insured against in a comprehensive chattels or contents insurance policy and will on request from CS show to it or its operative the policy of such insurance and proof of payment of the premium.

The Owner will not be entitled to claim against CS or any of its operatives for any loss, damage to or destruction of the Goods or any of them occurring at a time when no such insurance exists (unless such loss, damage or destruction has been caused by the willful act of CS or its operatives).

The Owner will punctually pay to CS all Storage Charges and other sums due to it under this Contract.

The Owner warrants that none of the Goods is or contains or comprises :-

any dangerous, illegal, noxious, odorous other otherwise offensive substance or material;

any plant or vegetable matter, animal, bird, fish, insect or other deleterious or decaying substance or material;

any infectious or contagious or other substance or material involving

So long as there is any breach of the above warranty the Owner shall not be entitled to pursue any claim against CS or its operative under this Contract.


The Owner may (without prejudice to any claim or remedy CS may have subject to this Contract) terminate the storage of the Goods at the end of the agreed minimum storage period by giving CS a minimum of 14 days Notice of Termination.

CS will following such Notice make reasonable arrangements to enable the Owner to remove the Goods from the Premises provided that before the Owner can remove the Goods all outstanding sums are paid in full to CS.

CS reserves the right to terminate this Contract and the storage of the Goods either by giving the Owner 30 days Notice of Termination. CS will following the giving of any such Notice make reasonable arrangements for the removal of the Goods from the Premises (without prejudice to any claim or remedy either party may have against the other of them for any breach of this Contract).

Upon termination of Contract and storage of goods, a signed delivery note constitutes full agreement by the Owner that goods have been returned in full and in an acceptable condition. CS is not compelled to accept any dispute or complaint once a signed delivery note has been obtained.

Exclusion/Limitation of Liability

CS shall not be liable to the Owner(s) named upon commencement of the Contract or otherwise for any loss, damage to or destruction of the Goods or any of the Goods other than any loss, damage or destruction caused by the negligence or wilful act of CS or any of its operatives.

Any liability of CS for loss, damage to or destruction of the Goods or any of the Goods however caused shall be limited to 125% of the value of the Goods stated by the Owner upon commencement of the Contract.

For any storage, moves or packing services provided where the customer is not present, CS accepts no liability for any items deemed to be broken, missing or misplaced, if such items have not been listed and itemised in writing to us in advance. 

Notices, service and dispute resolution

Any notice under this Contract shall be given either in writing or by mobile phone text message or email sent or delivered to the contract address or number already stated above of the party to whom it is to be given.

CS may change the contact details stated above of that party by changing the terms and conditions contained on this page. CS is not obligated to otherwise contact the Owner with details of such amendments.

Any question, difference or dispute concerning this Contract or the meaning or effect of any term, condition or provision of this Contract or concerning any amount due from the Owner under this Contract shall be determined by an independent surveyor or solicitor appointed by agreement between the parties or in default of agreement by the President for the time being of the North Staffordshire Law Society acting as an expert and not as an arbitrator and such surveyor or solicitor shall in making such determination have power to determine which of the parties shall pay the costs of his or her appointment and determinations or whether both parties shall contribute towards the payment of such costs and in what proportions they shall contribute and the determinations of such surveyor or solicitors shall be final, binding and conclusive on the parties.

Provided that nothing in this Part of this Section of the Contract shall preclude or delay CS from claiming by legal action against the Owner or any one or more or all the Owners (if more than one)any arrears or alleged arrears of Storage Charges, other sums, damages, interest or costs due from under this Contract or for any other breach of any obligation of the Owner under this Contract or from exercising any right or remedy CS may have under this Contract on account of any such arrears or breach.

Delivery & Returns Policy

Delivery information

Our delivery costs are as follows:

  • We offer one type of delivery service that is standard UK delivery 3-4 working days.
  • Delivery is free for all orders of £75.00 and over and will be applied at the checkout.
  • For orders under £75.00 a charge of £7.50 will apply.
  • Please note at this time we can only fulfil orders within the UK.
  • Please note we are unable to send parcels by next day delivery.

We aim to despatch orders within 3-4 working days upon receipt of your order.

Please note we cannot be held responsible for any third party involvement where delays occur to deliveries.

Returns and cancellations policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

We can only accept cancellations whereby goods and original packaging remain intact. We do not accept part-returns of items within sets, nor can we accept returned goods without packaging.

For hygiene reasons, we cannot accept returns and cancellations of bedding which has been used, slept in or otherwise not in its original packaging. Any bedding packs which are returned must be in their original packaging, and in an un-used or otherwise un-altered state. The Company is under no obligation to process returns, cancellations or refunds of any products which do not wholly comply with our Returns and cancellations policy.

To cancel your contract, you must inform us either in writing to; Chaffinch Student (UK) Limited, Unit 5, North Staffs Business Park, Innovation Way, Stoke-on-Trent, ST6 4BF, Tel: 0800 298 2624, E-mail This email address is being protected from spambots. You need JavaScript enabled to view it., of your decision to cancel this contract by a clear statement (post, email, telephone).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery. We may make a deduction from the reimbursement for the loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-

(a)14 days after the day we receive back from you any goods supplied, or

(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods, or hand them over to us, without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 7 days has expired.

You will have to bear the direct costs of returning the goods to the below address:

Chaffinch Student Returns
Unit 5
North Staffs Business Park

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.